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Singpass helpdesk counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.

Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.

Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Bring your NRIC, FIN card, or copyright for identification when visiting a Singpass counter. This makes verification and updating of records smoother.

Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making a trip.

Whether you’re a new user click here setting up Singpass for the first time or need help regaining access to your account, the Singpass counter provides quick and reliable support in person.